Answering Service

Our Cloud Based Integrated Answering Service Module will increase the number of calls processed by the operators and will ensure correct routing of the all calls and messages.

HIPPA Complaint Answering Service?

Client has a choice

We provide both Interactive Voice Responsive Automated Answering Service and Live Operator Answering platforms.

Secure, HIPAA Compliant and Encrypted

All messages are 252 bit encrypted and HIPAA compliant.

Automated Message Routing

Our platform can accept detailed information about a call and using our patented call routing algorithm, it routes the call to the right person at the right time to the right device based on call type, call reason, call location, caller type, patient name, hospital name, user preferences and call schedules. The operator does have to refer to call routing rules for each client.

Benefits to Users

Individual users can check their on-call schedule and messages, they can their change on-call schedule, preferences and call back number, they can forward calls and messages and they can access their contact list, help list or phone directory using any web-enabled device (e.g. a smart phone, tablet or desktop computer). We provide an iPhone and Android app.

Cost Saving

Your cost may be reduced by up to 30 percent or more, since the inbound calls from participating hospitals are nearly eliminated while improving the overall process efficiency by shortening the contact cycle. The accuracy of messaging is improved by eliminating human errors and delays caused by the message relay person.

Bottom Line for Clients

The cost of Clients answering service cost may be reduced by up to 50 percent and inbound calls from participating hospitals are nearly eliminated while improving the overall process efficiency by shortening the contact cycle. The accuracy of messaging is improved by eliminating human errors and delays caused by the message relay person.

Provide Cost Effective Quality Healthcare using Advanced Technology. Our easy to use feature rich application allows for efficient communication across affiliated organizations.

Dependable

Communication Platform

Providing an industry-leading unique solution where various entities like Answering Service, Physician Offices, Hospitals, Nursing Homes and other Health Care entities can reside on same platform and communicate seamlessly across care settings for timely communication and care-coordination.

HIPAA Compliant Communication

Efficient Communication Across Care Settings for Better Care Coordination

Using our advanced technology platform for seamless communication across care settings among caregivers will lead to quality patient care and reduce costs.

Get in Touch

See how VConnect can transform communications and patient care in your healthcare facilty.